Shipping policy

Shipping and Delivery Policy

The Essence Avenue is run by Johnson's Bazaar Ltd, company number 12712640, VAT number GB371186201, registered in England and Wales. Contact us by email: customerservice@theessenceavenue.co.uk

Where we deliver
We deliver to addresses in the United Kingdom only. We do not deliver outside the UK.
If we cannot deliver to your address, we will tell you and refund you in full.

Delivery options and prices
Standard delivery: £2.99. Free when your order total is £60 or more, counted after any discount code or offer is taken off. Estimated delivery: 3 to 5 business days after dispatch.
Express delivery: £5.99. Free when your order total is £80 or more, counted after any discount code or offer is taken off. Express is our faster option.
The delivery price is shown before you pay. We add no extra charges later.
Delivery times are estimates. They are not guaranteed dates.

Dispatch
Your order is picked, packed and sent for us by Amazon Multi-Channel Fulfilment. We dispatch within 2 working days of receiving your order. Working days are Monday to Friday, not bank holidays. Delivery times start from dispatch, not from the day you order.
We will deliver within 30 days of your order, unless we agree a different date with you.

Tracking
Where tracking is available for your delivery, we will send you the details.

Products that need special handling
Some products need special handling when sent. This can include perfumes and other liquid or alcohol-based products, aerosols and candles. We use only delivery routes that can carry the product legally. If we cannot send an item to your address, we will tell you and refund you in full.

If your order is late, missing or damaged
If your order has not arrived by the estimated date, please email customerservice@theessenceavenue.co.uk with your order number. We suggest waiting 7 working days after the dispatch email, but you can contact us sooner. We deal with the problem. You do not need to chase Amazon or the carrier.
If a parcel arrives damaged, or the item is wrong, please contact us promptly. Photographs help where you have them. This does not limit your legal rights. See our Returns and Refunds Policy.
The goods are at your risk once you, or someone you have named to receive them, take physical possession of them.

Address mistakes
Please check your address at checkout. If you spot a mistake, contact us as soon as you can. We will try to correct it. Once your order is with our fulfilment partner we cannot always change it. This does not affect your legal rights if we do not deliver.